Cookie Policy

This Cookie Policy explains how BirdieStack Software (“BirdieStack,” “we,” “us,” or “our”) uses cookies and similar tracking technologies on our website and platform. This policy should be read alongside our Privacy Policy, which provides broader information about how we handle your personal data.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners. Cookies set by the website owner (in this case, BirdieStack) are called “first-party cookies.” Cookies set by third parties are called “third-party cookies.”

In addition to cookies, we may use similar technologies such as web beacons (also known as pixel tags), local storage, and session storage. For simplicity, we refer to all such technologies as “cookies” in this policy.

2. Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our Services and cannot be disabled. Without them, you would not be able to log in, navigate the platform, or use core features. They include:

• Authentication cookies: Verify your identity and maintain your logged-in session
• Security cookies: Detect and prevent fraudulent activity and unauthorized access
• Load-balancing cookies: Ensure requests are routed to the appropriate server for performance

Functional Cookies

These cookies enable enhanced functionality and personalization. While not strictly required, disabling them may affect your experience:

• Preference cookies: Remember your settings such as language preferences, dashboard layout, and display options
• Feature cookies: Track which platform features you have interacted with to provide contextual help and tips
• Session state cookies: Preserve your work in progress when creating or editing events

Analytics Cookies

These cookies help us understand how users interact with our Services so we can improve them. All analytics data is aggregated and anonymized where possible:

• Usage analytics: Track which features are used most frequently, where users spend time, and where they encounter difficulties
• Performance monitoring: Measure page load times, error rates, and platform performance
• Conversion tracking: Understand how users progress from sign-up to active use of the platform

Marketing Cookies

These cookies are used to deliver relevant advertising and measure the effectiveness of our marketing campaigns. They may be set by us or by trusted advertising partners:

• Retargeting cookies: Allow us to show relevant ads to users who have previously visited our website
• Campaign tracking: Attribute sign-ups and conversions to specific marketing channels
• Social media cookies: Enable sharing functionality and track engagement from social platforms

3. Third-Party Cookies

Some cookies on our platform are set by third-party service providers we use to operate and improve our Services. These may include:

• Stripe: Our payment processor uses cookies to enable secure payment processing and fraud prevention
• Google Analytics: We use Google Analytics to understand aggregate usage patterns. Google may set cookies to identify returning visitors. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout
• Customer support tools: Customer support software may set cookies to identify users and maintain support conversations
• Cloudflare: Our CDN and security provider uses cookies for traffic management and bot detection

We do not control third-party cookies and encourage you to review the privacy policies of these providers for more information about their data practices.

4. Managing Your Cookie Preferences

You have several options for managing cookies:

Browser Settings

Most browsers allow you to view, manage, block, and delete cookies through their settings. Note that blocking all cookies may impair the functionality of our Services, particularly authentication and core platform features. Instructions for popular browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Privacy, Search, and Services → Cookies

Cookie Consent Banner

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or customize your preferences by category. You can update your preferences at any time by clicking the “Cookie Preferences” link in the footer of our website.

Opt-Out Tools

You may also use industry opt-out tools such as the Network Advertising Initiative opt-out page at optout.networkadvertising.org or the Digital Advertising Alliance opt-out at optout.aboutads.info to manage third-party advertising cookies.

5. Do Not Track

Some browsers include a “Do Not Track” (DNT) signal that requests that websites not track your browsing activity. Currently, there is no universal standard for responding to DNT signals, and our Services do not alter their behavior based on DNT signals. We will update this policy if a standard practice develops. In the meantime, you can manage your tracking preferences using the tools described in Section 4.

6. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our use of cookies, applicable laws, or industry practices. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies.

7. Contact Us